Human Resource Officer (Level I) - Onboarding and Immigration (O&I) [REF#67/174 L1]

The successful candidate must possess at minimum, a Master’s degree from a recognized university, preferably in Human Resources, Business Administration, Social Sciences or other related discipline.

Candidates should also possess: 

• At least five (5) years’ experience in recruitment and onboarding or a similar position
• Knowledge of staff onboarding practices and trends 

Candidates with the following would have an advantage: 

• Certification in Human Resources such as SHRM-CP, PHR.
• Experience in onboarding foreign nationals / immigration and expat services 
• Knowledge in Public Relations, Protocol and Diplomacy

The following would be considered assets: 

• Knowledge in Higher Education HR policies and practices
• Track record of successful onboarding processes and employee retention
• Evidence of familiarity with relevant local and international laws/regulations

Key Responsibilities

On-Boarding and Orientation 

• Developing, reviewing and documenting an onboarding framework for hires and appointees across all categories of staff
• Ensuring proper and effective onboarding of all academic, senior administrative and professional new hires and appointees
• Developing tool(s) for obtaining candidate and new hire experience feedback and analysing the data to produce useful and meaningful reports, inform service improvements and standards, and inform decision making on recruitment and retention practices
• Performing research into onboarding best practices and making recommendations for improvement of the onboarding experience
• Working with the Marketing & Communications Office, to produce new staff announcements as required, and on new and improvements to onboarding tools and strategies (eg. videos)
• Developing, planning, and executing a robust orientation programme, and ongoing event/activity schedule, in collaboration with the Marketing & Communications Office: crafts all related correspondence
• Collaborating with the relevant Department Head to ensure a proper orientation schedule of activities is developed and executed including introductions, presentations, campus tours etc.
• Working with HR Assistants to ensure that work permit applications are received, submitted, and processed by the Ministry; and that appropriate travel arrangements and other arrangements are made in a timely manner, as applicable
• Liaising with relevant authorities at the airport to ensure problem free clearance at Immigration and Customs for regional and international employees
• Coordinating with the Housing Officer from offer through to arrival, to ensure proper arrangements
• Maintaining the intranet Immigration page. Ensuring that related HR website pages are up to date
• Performing other related duties as assigned by the Assistant Registrar or her delegate

Immigration 

• Maintaining relationship with key Immigration liaisons for timely guidance on issues as may arise from time to time
• Managing ongoing Immigration service for staff and their families. Providing guidance; assisting with application preparation; arranging appointments; intervening on matters as necessary
• Arranging and co-ordinating in collaboration with other Campus stakeholders as necessary, special/mass Campus Immigration events for students, and staff and their families
• Engaging the Ministry of National Security, Immigration Division and internal stakeholders for annual meeting on staff and student Immigration challenges, and deciding on arrangements for the annual Immigration exercise
• Identifying, recommending, and negotiating on behalf of the University, service improvements as may be determined from time to time

Personal Attributes 

The Campus places high priority on individuals of integrity who are client focused and can work well in a team and student friendly environment. Candidates should also possess good communication and interpersonal skills. A good command of both oral and written English is essential.

Candidates should also:  

• Possess strong planning, organizing and facilitation skills
• Be a creative thinker with strong analytical and problem-solving skills
• Be able to foster and build relationships with various internal and external stakeholders to meet organizational initiatives and objectives
• Adaptability and flexibility to accommodate the diverse needs and backgrounds of new employees
• Be able to manage conflict
• Be innovative
• Possess a valid driver’s permit with no citations
• Be willing to work flexible hours to meet the demands of the role 

Detailed application and full curriculum vitae should be sent to the Campus Registrar, c/o HR Division (Appointments Section), Main Administration Building, The University of the West Indies, St. Augustine, Trinidad and Tobago, W.I. via e-mail: [email protected].

Three (3) referees (one of whom should be from your present organization) must be indicated. Application forms may be obtained at http://www.uwi.edu in the Faculty & Staff, Staff Vacancies section. Further particulars including remuneration package may also be obtained at the above address. In order to expedite the appointment procedures, applicants are advised to ask their referees to send their signed references under CONFIDENTIAL cover DIRECTLY to the Campus Registrar at the above address without waiting to be contacted by the University. Applications received after the deadline date will not be considered.

The University would like to thank all applicants for their interest. Please note, however, that only shortlisted candidates will be acknowledged or contacted.